Incidents handbook pages

Triage, mitigation, recovery, communication, and follow-up when services fail. 4 pages.

1. 01Background workHow Packbase queues, imports, cleanups, retries, and graceful shutdown affect implementation and incident work.
2. 02Incidents and maintenanceHow to recognise, coordinate, mitigate, verify, and learn from a Packbase service failure.
3. 03Getting helpWhere to ask for product or contributor help, what to include, and what a volunteer response can promise.
4. 04Responding to feedback and bugsHow volunteers turn incoming product reports into useful answers, reproducible tasks, or incident work.